Return/ Exchange Policy

  • All returns and exchanges must be made within 7 days of receipt of your order.
  • Refunds will be processed in $AUD.
  • You can return your item(s) purchased online to us by post
  • All items must be returned with your original receipt/invoice with your parcel.
  • All items purchased online must be returned unused, unworn and unwashed with original swing tags still attached or they may not be accepted.
  • Due to hygiene reasons we are unable to accept returns for pierced earrings or packs containing earrings or body jewelry unless the items are of unsatisfactory quality or have been sent to you by error.
    Refunds will be credited against your original method of purchase.

FAULTY ITEMS:

We do provide 12 month warranty on silver jewelry ( silver color) and 6 month warranty on silver crystals. ( except clearance items). We are happily to replace, exchange or repair with proof of purchase within the warranty period, except products which have been lost or altered.

Postal Address:

PO BOX

To ensure the safe return of your parcel we recommend that you use a track-able service and retain proof of postage until your return is processed.