FAQ

 How do I order online?

To make a purchase online, simply browse through our items and once you have made your selection, click on the “Add to Shopping Bag” button which will place each item you wish to purchase into your Shopping Bag.
Once you are ready to finalise your order, click on the “Processed to Checkout” button inside your Shopping Bag and follow the prompts to complete your purchase.

Can I change or cancel my order after it has been placed?

Unfortunately, we are unable to modify your order once it has been placed.
If you have ordered the wrong item, colour or size you are welcome to exchange or return the item. More details are available on our Return/Exchange page.
If you need assistance with an order please contact us. 

Can my order be delivered internationally?

Sorry not yet, but it is coming shortly.

What is the status of my order?

We will send an email to you when your items have been shipped, please check your email all the time.

How much is delivery and how long will it take to arrive?

It’s important to us that you receive your purchase as quickly as possible. All online orders will be processed within 24hrs of payment and dispatched on the next business day. All items are registered and shipped via Australian Post.

I haven’t received an order confirmation email?

If you have placed an online order but not yet received an order confirmation email, please check your junk inbox or spam folder in your email.
It could be the case that your email address was entered incorrectly or your payment has not processed, for assistance with an order please contact us.

My order has not arrived. How do I track my delivery?

You are able to track your delivery – once your order is shipped you will receive an email confirmation of your shipping details, which will include a tracking number.

Please click on the following link to track your order once it has been shipped.   [Link to delivery company website]
You will be required to sign for your parcel but if you are not at the designated address when delivery is made you will be directed to the nearest post office for collection of your parcel.

What if I receive a faulty item?

If you are returning a faulty, damaged or incorrect item purchased online we will pay for the packaging and postage costs. Please contact us so that we may assist you.  Link to contact us
More details are available on our return page.

I’ve returned my items but haven’t yet received my refund?

Refunds are processed as soon as we receive the returned items from you. Please allow 5-7 working business days for your refund to post to your account. If you still have not received your refund after this allotted time please contact us.